Enjoy a 5 star ⭐ customer service
Get personalized support from our project managers to configure your tailor-made application, train your teams, and answer all your questions about HACCP. We are here for you!
A connected, simple, and comprehensive solution! ✅
Project managers at your side
Your dedicated project manager will advise you on how to adapt the Octopus HACCP application to match your food safety plan.
Staff training
Part of our support is training your teams on how to use the app and apply your food safety plan.
Un service client réactif et humain
Une question ? Notre équipe basée en France vous accompagne au quotidien et vous répond en quelques minutes.A team always by your side!
Your project manager is here to help! 🧡
Our project managers will assist you in configuring the application according to your specific requirements and advise you on how to save time. They are available to answer any questions you may have about configuring the application or HACCP regulations.
Our goal: to support you so that you can feel confident in the event of a health inspection.
Training for a smooth start ✅
Good news for Dvore users! Octopus HACCP integrates directly into your dashboard!
Your management is simplified thanks to a centralized, instant view of all your establishments’ data.
Responsive customer service that is always there for you! ⭐
Got a question? Need help? We’ll get back to you right away through the app’s chat feature. We don’t use chatbots or automated responses. Behind the screen, there are real people who are here to help you every day!
Our team is available to answer all your questions in just a few minutes, whether you have a technical issue, need advice on how to use the app, or have a question about HACCP and regulations.
Our team is here to support you every day
They've adopted it, why not you?
After extensive research, I finally found a HACCP system that met my needs. Simple, intuitive, clear, and above all, supported by a responsive, attentive sales team that truly addresses customer needs—something that's becoming rare these days and deserves to be highlighted.
Octopus HACCP combines efficiency and professionalism, without ever losing the human touch.
A special mention to Alisson, always available, patient, and efficient—a real pleasure to work with 😉
A solution I unhesitatingly recommend to anyone who wants to save time without sacrificing rigor.
—
Steve Vernalde, Restaurant Murano, Basel
Octopus HACCP combines efficiency and professionalism, without ever losing the human touch.
A special mention to Alisson, always available, patient, and efficient—a real pleasure to work with 😉
A solution I unhesitatingly recommend to anyone who wants to save time without sacrificing rigor.
—
Steve Vernalde, Restaurant Murano, Basel
⭐️⭐️⭐️⭐️⭐️
I use Octopus software for HACCP management and I'm really satisfied with it. The tool is comprehensive, intuitive, and makes daily monitoring much easier.
A big thank you to Claire for her educational approach and availability—she explains everything clearly and professionally, which makes getting started with the software very easy.
I highly recommend Octopus to all restaurateurs who want to save time and stay compliant without stress!
I use Octopus software for HACCP management and I'm really satisfied with it. The tool is comprehensive, intuitive, and makes daily monitoring much easier.
A big thank you to Claire for her educational approach and availability—she explains everything clearly and professionally, which makes getting started with the software very easy.
I highly recommend Octopus to all restaurateurs who want to save time and stay compliant without stress!
We are very satisfied with the Octopus software. We use it on a tablet for our kitchen at our senior living facility. The application is intuitive and practical for all tasks related to hygiene, dining room service, delivery, traceability, etc. The platform offered us video training as well as additional explanations during the latest updates.
The staff is very responsive, even remotely. We strongly recommend Octopus to organizations looking for simplicity in task management.
The staff is very responsive, even remotely. We strongly recommend Octopus to organizations looking for simplicity in task management.
Very easy-to-use app. We installed it on a tablet and several phones to make our daily lives easier.
Very fun, allows the whole team to get involved.
Very good customer service, which is personalized...
No platform.
We recommend it.
Very fun, allows the whole team to get involved.
Very good customer service, which is personalized...
No platform.
We recommend it.
Excellent application! Very practical for monitoring food traceability in daycares. The interface is clear, intuitive, and saves valuable time on a daily basis. The cleaning plan management module is also a real plus: simple to use and reassuring to ensure hygiene. The support team is responsive and attentive. I highly recommend this solution to all organizations that want to improve their organization and easily comply.
Sadly we needed to close our account, but Jérémie Lockel in Costumer support is a star within client service... In spite me wanting to close my account, he listened to our needs for now, didn't try to convince me otherwise and spent a lot of time to talk and send me an email with guidance to how to cancel the subscription... We will return to open an account if we need the service again.
Come and meet us at our events!
We answer all your questions!
What are the customer service hours?
Our customer service team is available Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to noon (excluding holidays). Have an urgent question? We’re always here to help you out.
How can I contact my project manager?
You can contact us directly by email or phone. Our contact details were sent to you when your solution was set up. Lost them? Contact us at support@octopus-haccp.com.
Where is customer service based?
With us, you’ll never miss a call on the other side of the world. Our customer service is based in Paris, France. We’re a small team, close to you and always ready to help.
Can my project manager advise me on HACCP?
Yes! Our project managers are trained in HACCP issues and can help you adapt the application to your organization.
Would you like to join our team?
We are always looking for motivated and curious individuals. Send us a quick note (and your resume) on Welcome to the Jungle!
Digitize your traceability in just 30 minutes ⏱️
Your time is valuable, so we’ll save you some!
Our business experts will answer your questions about HACCP and your needs, and provide you with personalized recommendations.
Because our priority is to fully understand your needs so we can offer you the right solution and get you started quickly.
Let's go!
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