Support with the utmost care!

Get personalized support from our project managers to configure your customized application, train your teams, and answer all your questions about HACCP. We are here for you!

A connected, simple, and comprehensive solution! ✅

Project managers at your side

Your dedicated project manager will advise you on how to adapt the Octopus HACCP application to the needs of your establishment.

Training for your teams

Supporting you also means training your teams in how to use the app and follow good hygiene practices.

Un service client réactif et humain

Une question ? Notre équipe basée en France vous accompagne au quotidien et vous répond en quelques minutes.

A team always at your side!

Your project manager is here to help! 🧡

Our project managers will assist you in configuring the application according to your specific requirements and advise you on how to save time. They are available to answer any questions you may have about configuring the application or HACCP regulations.

Our goal: to support you so that you can feel confident in the event of a health inspection.

Training for a smooth start ✅

Good news for Dvore users! Octopus HACCP integrates directly into your dashboard!

Your management is simplified thanks to a centralized, instant view of all your establishments’ data.

Responsive customer service that is always there for you! ⭐

Got a question? Need help? We’ll get back to you right away through the app’s chat feature. We don’t use chatbots or automated responses. Behind the screen, there are real people who are here to help you every day!

Our team is available to answer all your questions in just a few minutes, whether you have a technical issue, need advice on how to use the app, or have a question about HACCP and regulations.

Our team is here to support you every day

They've adopted it, why not you?

Come and meet us at our events!

We answer all your questions!

What are the customer service hours?

Our customer service team is available Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to noon (excluding holidays). Have an urgent question? We’re always here to help you out.

How can I contact my project manager?

You can contact us directly by email or phone. Our contact details were sent to you when your solution was set up. Lost them? Contact us at support@octopus-haccp.com.

Where is customer service based?

With us, you’ll never miss a call on the other side of the world. Our customer service is based in Paris, France. We’re a small team, close to you and always ready to help.

Can my project manager advise me on HACCP?

Yes! Our project managers are trained in HACCP issues and can help you adapt the application to your organization.

Would you like to join our team?

We are always looking for motivated and curious individuals. Send us a quick note (and your resume) on Welcome to the Jungle!

Digitize your traceability in just 30 minutes ⏱️

Your time is valuable, so we’ll save you some!

Our business experts will answer your questions about HACCP and your needs, and provide you with personalized recommendations.

Because our priority is to fully understand your needs so we can offer you the right solution and get you started quickly.

Let's go!

Your information is secure and will remain confidential.